Refund policy

Made-to-Order Production Timeline

At Ana Oglejan, every piece of jewelry is handcrafted and made-to-order with meticulous care, focusing on slow-made luxury and intentional design. We do not carry mass-produced inventory.


  • Standard Production: Please allow 3 to 5 weeks for the production of your piece before shipment. We always work diligently to complete and ship orders sooner whenever possible.


  • Custom Designs: Pieces requiring custom 3D design work or bespoke alterations will require a tailored timeline discussed directly with the client prior to order confirmation.

 

Return Policy

Because our jewelry is crafted on a made-to-order basis to avoid overproduction, we maintain a strict return policy to protect the integrity of our creations and cover the labor involved in making your piece.

  • Standard Made-to-Order Designs: Returns are accepted within 14 days of delivery. The jewelry must be unworn, defect-free, in its original condition, and include all original packaging with no signs of use. Please note that all eligible returns are subject to a 15% restocking fee, or you may opt to receive the full return value as store credit or an exchange.
  • Final Sale Items: The following items are considered final sale and cannot be returned or exchanged:
    • Custom orders, bespoke designs, and engraved pieces (designs made or adapted beyond the models shown on our website);
    • Earrings (for hygiene reasons);
    • Items that have been worn, polished, or show visible scratches, dents, or missing stones;
    • Sale, sample, or promotional pieces.

The Return Process and Fees

  • To initiate a return, email info@anaoglejan.com within 14 days of delivery.
  • Customers are responsible for all return shipping costs, including insurance and any applicable customs fees, unless the item is faulty or was shipped incorrectly. We strongly recommend using a trackable and insured shipping service (e.g., DHL Express, UPS, or FedEx). Ana Oglejan is not responsible for lost or uninsured returns.
  • All returned items are closely inspected. If a piece fails inspection (e.g., shows signs of wear, scratches, or polishing), the return will be rejected and shipped back to you at your expense. We do not accept returns for pieces that show any signs of polishing or wear. Every piece of jewelry is photographed before shipping as a record of its quality.
  • Refunds to the original payment method are subject to a 15% restocking fee. This fee helps cover non-refundable credit card processing costs (such as Stripe or international transaction fees), currency differences, and the specialized inspection of your returned piece.
  • Alternatively, you may choose store credit or an exchange, in which case the 15% restocking fee is 100% waived. Store credit will be issued in the form of a digital gift card and is valid for 12 months from the date of issue.
  • We do not offer direct exchanges. If you would like a different piece, please initiate a return (if eligible) and place a new order.
  • We reserve the right to refuse multiple or abusive return requests from the same client.